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News: A business was without broadband for a week...
Date: Thursday, 03 May, 2007
Categories: Lawyers Online, Legal, ADSL & SDSL Broadband |
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Posted by: Lawyers Online
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The following is an extract from an article posted on thinkbroadband earlier this week. Please visit thinkbroadband to read more.
Last week, a firm of mortgage advisers took BT to court for breach of contract relating to an accidental line cut by BT engineers. The company started experiencing problems about ten days earlier when the Internet connection of its London-based office was cut, causing a loss of thousands of pounds which they claim left home owners across London unable to complete their mortgage arrangements.
The County Court granted an emergency injunction ordering BT to re-instate the company's Internet connectivity without delay, despite BT's apparent claim that this was physically impossible. The company is now re-connected to broadband and is pursuing a case for compensation. BT had expressed concerns that this might open the floodgates of similar cases. More information on the case can be found at ISPreview and TheRegister.
This raises an interesting issue about how critical broadband is to business these days. With the increasing use of VoIP platforms and online applications, the quality and availability of broadband is no longer simply a matter of convenience, but critical to the everyday operation of the business. It does however beg the question, what do companies expect for £30-50/month? (There is no indication as to how much the above company spends on connectivity, or whether they have a BT TotalCare service on their line).
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